Households Urged to Take Part in National Highways & Transport Survey

A RANDOM sample of more than 3,000 Reading residents will soon be asked to give their views on the town’s highways and transport services.

Reading Borough Council is one of 112 local authorities which have signed up to the National Highways & Transport (NHT) Survey and is urging households who receive a questionnaire to take part.

Questionnaires will be sent out to at least 3,300 Reading residents from 19th June asking for their comments on issues ranging from the condition of roads and footpaths to the quality of cycling facilities. Their answers will then be compared with the views of other members of the public across England and Scotland.

The survey, now in its 10th year, is the largest collaboration between local authorities and offers the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The results, published in October 2017, will enable the NHT to find out what people in Reading think about important services, provide the Council with one of several ways of assessing how it is performing and give residents an opportunity to say which services they think the Council should prioritise and improve.

Councillor Tony Page, Lead Councillor for Strategic Planning and Transport, said:

“Travel and transport is an area which affects everyone and most people have strong views about the subject.

“This survey is based on a random sample of residents so I would urge those households who do receive a questionnaire to complete them and send them back.

“The results help us to see how the Council is performing, what is working well and in which areas we could do better.”

Notes to Editors

•             The National Highways and Transport (NHT) Network is a unique collaboration between Local Authorities across England and parts of Scotland with a common agenda – service improvement.

The Network provides an environment in which members can measure their own performance, compare with their peers and identify areas for improvement.

•             The NHT Network and the Public Satisfaction Survey are managed by performance management specialists, measure2improve, the NHT Network administrators

•             The survey is being carried out on behalf of the participating Local Authorities by market research specialist, Ipsos MORI.

•             Participation in the survey is voluntary.  It is believed to be the first survey of its kind to bring together so many separate highway authorities from all over England and parts of Scotland to carry out their surveys in a comparable format

•             The survey questionnaire is 12 pages long and covers all aspects of local highway and transport services (e.g. from the condition or roads and footways to the quality of local bus services).  The questionnaire should be completed in around 20 minutes.

•             Residents that receive the questionnaire in the post may opt to complete the questionnaire on line if they prefer.

•             Last Year’s survey results and more information available via

David Millward

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