READING COUNCIL’S bereavement team has once again received national recognition and praise for the excellent service provided to the bereaved at their time of loss.
The bereavement service has successfully retained its gold award status for cremations and silver award for burials, following an assessment by the Institute of Crematorium and Cemetery Management (ICCM).
The quality of service is measured through more than 400 questions, which covers cremation and burial procedures, grounds maintenance, communication and environmental issues.
The Council has been a member of the Charter for the Bereaved Scheme since 2011, joining many other councils nationwide in committing to provide the highest standards of care for people who have lost loved ones.
Operated by the ICCM, ‘The Charter’ is a well-established industry specific benchmark for bereavement services and promotes best practice in cemeteries and crematoria across the UK.
By signing up to the charter, Reading’s bereavement team strive to offer a high standard of care and the widest variety of options to enable each member of the community to arrange a funeral which is meaningful and contributes to the healing process.
In addition to setting a benchmark for service delivery, the information contained within the Charter educates people about bereavement, helping to influence the expansion of services and clarify the various roles and responsibilities of those involved.
Cllr Paul Gittings, Lead Member for Consumer Services, said: “The period after the loss of a loved one is often difficult enough time without the added demands of having to organise a funeral and look into bereavement services, which is why it is so important to strive for the highest standards in this field.
“I am delighted and very proud Reading’s bereavement service has once again received these awards from the Charter for the Bereaved. This means that our cemetery and crematorium services are ranked amongst the highest in the country and this is a testament to the hard work and commitment of our staff.
“We are committed to maintaining and improving our bereavement services and will continue to endeavour to meet the high standards set by the ICCM.”