THE SERVICE at 188 Whitley Wood Lane Respite Care has been once again been rated ‘Good’ by the Care Quality Commission (CQC).
188 Whitley Wood Lane Respite is a registered care home providing respite care for up to 6 people at any one time, who have a learning disability and live with family or carers on a permanent basis. People stay at the service for short periods of time depending on their need. There are currently 20 people using the service on a regular basis.
The inspection, which took place on 7th and 10th November 2017, found the council run service was offering safe, caring, responsive and effective support, combined with quality management. The service was also rated ‘Good’ in its previous inspection in November 2015.
The CQC report highlighted the work of the staff in treating people with dignity and respect.
Inspectors said: “The staff team were caring and respectful and provided support in the way people preferred. People’s rights to confidentiality, dignity and privacy were respected. People were enabled and encouraged to develop and maintain their independence wherever possible.”
Rachel Eden, Lead Councillor for Adult Social Care, said:
“Like the rest of the country, Reading faces huge challenges to ensure we can all live fulfilling lives regardless of our needs. Despite this the Council is committed to providing the high quality care service people deserve.
“I’m delighted to hear the Whitley Wood Lane Respite Care team has once again received a well-earned ‘good’ rating from the Care Quality Commission. I will be writing to them to offer my congratulations. The rating is testament to the hard work of all the staff, who provide caring and dignified support.”
The report can be read here: www.cqc.org.uk/location/1-164474176/reports
The Care Quality Commission (CQC) are regulators of health and adult social care in England. For further information including inspection reports, visit the CQC website www.cqc.org.uk